Rail industry to cut the jargon on confusing train tickets
Passengers will soon be reading clear and concise information on their train tickets as part of the industry’s drive to cut rail jargon.
Following findings from KPMG that a fifth (22%) of people don’t think it is easy to understand the type of ticket needed for each journey, the Rail Delivery Group led calls to eliminate 1.6 million instances of potentially misleading jargon within the next two years.
Potentially misleading text such as ‘Route Direct’ and ‘Any Permitted’ will be phased out and clarified to help passengers buy the correct ticket.
Additionally, the industry will look to replace phrases with over-simplified terminology, such as by outlining the specific station like ‘London Paddington’ instead of the current ‘London Terminals’ method. Rail industry to cut the jargon on confusing train tickets