Arriva Trains Wales reverse policy after backlash over demanding 10% of lost wallet cash – Wales Online

The company was criticised after it was revealed the company takes 10% of money found in any purse or wallet found on its vehicles

A train company has reversed its policy of keeping 10% of the cash inside lost wallets when passengers reclaim them.

Arriva Trains Wales faced an online backlash after a customer expressed his dismay at the practice.

It has since announced that it is “changing our policy with immediate effect”.

It comes just a day after WalesOnline reported how the rail firm demanded 10% of the cash found in lost wallets after passengers ask for their safe return .

Adam Howells posted on Twitter that the firm charged him £2 to release his wallet, and kept 10% of the cash it contained. Arriva Trains Wales reverse policy after backlash over demanding 10% of lost wallet cash – Wales Online

 

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