Arriva Trains Wales reverse policy after backlash over demanding 10% of lost wallet cash – Wales Online
The company was criticised after it was revealed the company takes 10% of money found in any purse or wallet found on its vehicles
A train company has reversed its policy of keeping 10% of the cash inside lost wallets when passengers reclaim them.
Arriva Trains Wales faced an online backlash after a customer expressed his dismay at the practice.
It has since announced that it is “changing our policy with immediate effect”.
It comes just a day after WalesOnline reported how the rail firm demanded 10% of the cash found in lost wallets after passengers ask for their safe return .
Adam Howells posted on Twitter that the firm charged him £2 to release his wallet, and kept 10% of the cash it contained. Arriva Trains Wales reverse policy after backlash over demanding 10% of lost wallet cash – Wales Online