Compensation boost for delayed Northern passengers | Railnews | Today’s news for Tomorrow’s railway
Updated 10.54 (Transport Focus) COMPENSATION for passengers on Northern affected by delays is to be payable after 15 minutes from the end of this year.
Northern services have been disrupted since the spring, when the new May timetables proved to be unachievable.
Rail minister Jo Johnson is announcing the change today during a visit to a meeting of Transport for the North in Sheffield.
It’s only the second time that such a change has been introduced during a franchise term, although the government does intend to make 15 minutes the standard as franchises are renewed. The first mid-term change from 30 to 15 minutes was on Govia Thameslink Railway in 2016, after major disruption on Southern had been mainly caused by DOO strikes. Compensation boost for delayed Northern passengers | Railnews | Today’s news for Tomorrow’s railway